Winton Churchill

Over the years, Elance has used different methods to rank freelancers in each job category.

The current system is based on a point system.

Freelancers are assigned points based on several factors including earnings, client feedback and the number of repeat clients. Freelancers can view their total number of points on their MyStats page. This total is used to assign a rank.

The rank determines where the freelancer is placed on an ordered list of all providers within the same job category.

Why is rank important on Elance?

Most employers will be drawn to freelancers with high rankings, since this indicates that the freelancer is experienced and professional. Having a high rank will result in more awarded jobs. A high rank will also bring project invitations from employers, reducing the amount of time a freelancer must spend searching for jobs to bid on.

Any freelancer who's looking for work on Elance should be concerned about ranking. Here are 3 practices that will guarantee steady increases in rank.

1. Always deliver outstanding service.

Focus on providing both high-quality work and outstanding customer service. The old adage "the customer is always right" is a good one to follow on Elance. Overlook small problems and maintain a cheerful, professional tone in all communication. Employers appreciate an honest and direct approach and a positive attitude. Freelancers who can provide these will find themselves receiving high ratings and repeat projects from satisfied employers. 

2. Keep the lines of communication open.

At the beginning of a project, try to make sure you have all the information you need to work independently. Unless you've been asked to work closely with the employer, limit the number of emails you send. Instead, provide timely status updates as you complete significant milestones. Many employers request a weekly status report through Elance. Completion of these reports affects your Elance ranking, so don't ignore reminders to send them out. If it appears that you won't be able to meet a project milestone, let the employer know as soon as possible, proposing a new date when the work will be completed.

3. Offer to make reasonable corrections.

When delivering completed work, always offer to make any necessary corrections or modifications. If you make an effort to understand the project requirements up front, chances are good that no modifications will be needed.

However, if you are asked to provide reasonable modifications then do them quickly and without dispute. Freelancers who are just learning the ropes may misunderstand an employer's instructions, so don't assume that the employer is asking you to do extra work free of charge.

As you gain experience, you will find that employers are very happy with your completed work and will not ask for revisions.

Since your rank depends on employer feedback, don't forget to ask for feedback when you complete a project successfully. Endorsements from previous satisfied customers can be one of your most powerful tools for winning future project bids.